Serversupportz collect two types of information from the users:
1. Information used for Accounts/Billing Purpose
Kindly share your contact information such as Name, Email address and name of the company you represent with our sales or support team, . We use this information to contact you about the services on our site. The details will help us contact you if we face problem while processing your order.
2. Information used for rendering Support Service
If you order a service from us, we request certain personal information from your end on your order form. You are requested to provide the details such as authorized email address, billing address, online chat accounts, server details, helpdesk details etc. In order to resolve issues, we may have to login to servers remotely, communicate with your customers and/or conduct research on proper fixes. Information that users provide through secure & voluntary submissions.
General Information is collected automatically when you access our website. We use your IP address to identify your location/country when you use our website. We also record the information such as, the page you visited more, the time you spend in our website, the number of visit you made and if you are referred from any other websites or links.
We will not share information about individual users with any third party, but upon failure to pay for invoiced services, Serversupportz. at it’s digression, may provide information to law-enforcement, credit, fraud and/or debt recovery agencies.