Semi-dedicated support team plan is a hybrid plan that inherits the features of dedicated team and affordability of shared support. Here, a dedicated support team is virtually shared across clients as per the subscribed plan specifications. Sharing of the team reduces the costs significantly but it restricts the availability of complete features of a fully dedicated team. Semi-dedicated support team plans are limited. The team that you use could be shared by one or more web hosting providers. Even though the team assigned to you is as good as our dedicated team, its duties are split across the providers. This makes the support limited at times. For example, in a situation where you demand emergency support, another provider could also need emergency issues. Such emergency situations could affect our response and resolution time.
Below are plan rates for a truly semi-dedicated plan where your support team is shared by only one provider and not three or four.