Shared Team

Serversupportz is dedicated to providing incredible Shared,
VPS, Dedicated and Optimized hosting solutions.

Shared Team

Serversupportz is dedicated to providing incredible Shared,
VPS, Dedicated and Optimized hosting solutions.

If your servers are stable and have fewer tickets, then this plan is for you. This is the most affordable plan where we handle right from basic Level 1 tickets to more complex Level 3 server administration tasks including escalations. Also provides white label support. In short, we will take care of your clients for you as you would. There is no way your customers would come to know that the support comes from Serversupportz. Serversupportz functions truly as your support team and all replies to the customers are sent with your company’s greetings and signature. Serversupportz does proactive monitoring of your servers and reduce your downtime to minimum.

We monitor your server’s various services like Apache, Dns, Mail, Ftp, Pop3, Server Load, Disk Space etc and if any service stops on the server, we will login and find the cause and restart the service. Suppose, the failed service is not getting restarted, then the issue will be escalated instantly to the server admin or to the datacenter/admin as earlier as possible. We ensure that the issue is either fixed or escalated to the datacenter/admin within 15 minutes of service failure.

Team Plans – Shared team

  • 24×7 Support Coverage
  • Certified Engineers
  • Industry Level of Engineers
  • 24/7 Server Monitoring
  • Instant Messenger Support
  • Number of clients per team
  • Number of servers
  • Number of tickets*
  • Number of staffs
  • Helpdesk Support
  • Response time guarantee
  • Resolution time guarantee
  • Backup management
  • Daily Report (On-Demand)
  • Video Chat (On-Demand)
  • Data migration
  • Disaster Recovery
  • Team setup time
  • No Setup fees
  • Total number of staffs (including AM & QA)

Starter

From

$199.00
/month

  • L1
  • 2
  • 30
  • 25L1/6L2/3L3
  • 4
  • 15
  • 3 hours (99%)
  • No
  • Websites
  • No
  • 2 days
  • 6

Plus

From

$299.00
/month

  • L2
  • 2
  • 80
  • 40L1/12L2/6L3
  • 4
  • 15
  • 3 hours (98%)
  • No
  • Servers
  • No
  • 2 days
  • 6

Ultimate

From

$499.00
/month

  • L3
  • 2
  • 30
  • 50L1/20L2/10L3
  • 4
  • 15
  • 1 hour (95%)
  • No
  • Datacenter
  • No
  • 2 days
  • 5

Shared Team

If your servers are stable and have fewer tickets, then this plan is for you. This is the most affordable plan where we handle right from basic Level 1 tickets to more complex Level 3 server administration tasks including escalations. Also provides white label support. In short, we will take care of your clients for you as you would. There is no way your customers would come to know that the support comes from Serversupportz. Serversupportz functions truly as your support team and all replies to the customers are sent with your company’s greetings and signature. Serversupportz does proactive monitoring of your servers and reduce your downtime to minimum.

We monitor your server’s various services like Apache, Dns, Mail, Ftp, Pop3, Server Load, Disk Space etc and if any service stops on the server, we will login and find the cause and restart the service. Suppose, the failed service is not getting restarted, then the issue will be escalated instantly to the server admin or to the datacenter/admin as earlier as possible. We ensure that the issue is either fixed or escalated to the datacenter/admin within 15 minutes of service failure.

Team Plans – Shared team

STARTER

$299/month

  • 24×7 Support Coverage
  • Helpdesk Support
  • Unlimited Servers
  • Same team works everyday
  • Upto 300 tickets per month
  • L1, L2 and L3 tickets
  • L3 tickets will be escalated and solved in 6 hours
  • Guaranteed 20 Minute Response Time
  • 1 Hour Resolution Time

PLUS

$399/month

  • 24×7 Support Coverage
  • Helpdesk Support
  • Unlimited Servers
  • Initial Server Hardening
  • Same team works everyday
  • Upto 450 tickets per month
  • L1, L2 and L3 tickets
  • L3 tickets will be escalated and solved in 6 hours
  • Guaranteed 20min Response Time
  • 1 Hour Resolution Time

ULTIMATE

$599/month

  • 24×7 Support Coverage
  • Helpdesk Support
  • Unlimited Servers
  • Same team works everyday
  • Upto 600 tickets per month
  • L1, L2 and L3 tickets
  • L3 tickets will be escalated and solved in 6 hours
  • Guaranteed 20 Minute Response Time
  • 1 Hour Resolution Time

Team Plans – Shared team

Starter

From

$199/month

 

  • 24×7 Support Coverage
  • Certified Engineers
  • Industry Level of Engineers
  • 24/7 Server Monitoring
  • Instant Messenger Support
  • Number of clients per team
  • Number of servers
  • Number of tickets*
  • Number of staffs
  • Helpdesk Support
  • Response time guarantee
  • Resolution time guarantee
  • Backup management
  • Daily Report (On-Demand)
  • Video Chat (On-Demand)
  • Data migration
  • Disaster Recovery
  • Team setup time
  • No Setup fees
  • Total number of staffs
  • L1
  • 2
  • 30
  • 25L1/6L2/3L3
  • 4
  • 15
  • 3 hours (99%)
  • No
  • Websites
  • No
  • 2 days
  • 6

Plus

From

$299/month

 

  • 24×7 Support Coverage
  • Certified Engineers
  • Industry Level of Engineers
  • 24/7 Server Monitoring
  • Instant Messenger Support
  • Number of clients per team
  • Number of servers
  • Number of tickets*
  • Number of staffs
  • Helpdesk Support
  • Response time guarantee
  • Resolution time guarantee
  • Backup management
  • Daily Report (On-Demand)
  • Video Chat (On-Demand)
  • Data migration
  • Disaster Recovery
  • Team setup time
  • No Setup fees
  • Total number of staffs
  • L2
  • 2
  • 80
  • 40L1/12L2/6L3
  • 4
  • 15
  • 3 hours (98%)
  • No
  • Servers
  • No
  • 2 days
  • 6

Ultimate

From

$499/month

 

  • 24×7 Support Coverage
  • Certified Engineers
  • Industry Level of Engineers
  • 24/7 Server Monitoring
  • Instant Messenger Support
  • Number of clients per team
  • Number of servers
  • Number of tickets*
  • Number of staffs
  • Helpdesk Support
  • Response time guarantee
  • Resolution time guarantee
  • Backup management
  • Daily Report (On-Demand)
  • Video Chat (On-Demand)
  • Data migration
  • Disaster Recovery
  • Team setup time
  • No Setup fees
  • Total number of staffs
  • L3
  • 2
  • 30
  • 50L1/20L2/10L3
  • 4
  • 15
  • 1 hour (95%)
  • No
  • Datacenter
  • No
  • 2 days
  • 5

Shared Team

If your servers are stable and have fewer tickets, then this plan is for you. This is the most affordable plan where we handle right from basic Level 1 tickets to more complex Level 3 server administration tasks including escalations. Also provides white label support. In short, we will take care of your clients for you as you would. There is no way your customers would come to know that the support comes from Serversupportz. Serversupportz functions truly as your support team and all replies to the customers are sent with your company’s greetings and signature. Serversupportz does proactive monitoring of your servers and reduce your downtime to minimum.

We monitor your server’s various services like Apache, Dns, Mail, Ftp, Pop3, Server Load, Disk Space etc and if any service stops on the server, we will login and find the cause and restart the service. Suppose, the failed service is not getting restarted, then the issue will be escalated instantly to the server admin or to the datacenter/admin as earlier as possible. We ensure that the issue is either fixed or escalated to the datacenter/admin within 15 minutes of service failure.

Our Partners